Return Policy
Becro Food & Beverage Inc.
Last Updated: 6/30/2026
Becro Food & Beverage Inc. is the operator of www.becrofood.com. By placing an order through this website, you agree to the Return Policy below, as well as our Terms of Service, Sales Terms, Shipping Policy, and Privacy Policy.
Because we sell food, beverage, perishable, and temperature-sensitive products, returns and refunds are handled according to the nature of the product and the condition of the order upon delivery.
Please read this policy carefully before placing an order.
1. General Return Policy
We want customers to be satisfied with their purchases. However, due to food safety, product integrity, and temperature-control considerations, not all items are eligible for return.
Return, refund, replacement, or store credit requests are reviewed on a case-by-case basis and may be approved or denied at the sole discretion of Becro Food & Beverage Inc., except where otherwise required by law.
Submitting a return or refund request does not guarantee approval.
2. Perishable, Refrigerated, Frozen, or Temperature-Sensitive Products
Perishable products include, but are not limited to, fresh foods, refrigerated foods, frozen foods, cheese, cured meats, meat products, seafood, and any product that requires special handling, prompt receipt, refrigeration, freezing, or controlled storage.
Due to the nature of these products, we do not accept returns of perishable, refrigerated, frozen, or temperature-sensitive items, except where required by law.
If you receive a perishable item that is damaged, spoiled, incorrect, missing, or otherwise defective, you must contact us within 24 hours of delivery.
To review your claim, we may require:
Order number
Clear photos of the product
Clear photos of the outer shipping box
Clear photos of the internal packaging
Clear photos of the shipping label
Description of the issue
Confirmation of the delivery date and time
Confirmation of how the product was stored after delivery
Claims submitted after 24 hours may be denied.
Because perishable products can be affected by customer availability, delivery conditions, weather, carrier delays, and storage after delivery, Becro Food & Beverage Inc. is not responsible for spoilage, melting, temperature changes, or deterioration caused by failure to receive, open, inspect, or properly store the product promptly after delivery.
3. Non-Perishable Products
Non-perishable products may be eligible for return within 14 days of delivery, provided that the item is:
Unopened
Unused
In its original packaging
In resalable condition
Not expired or damaged after delivery
Approved for return by Becro Food & Beverage Inc. before being shipped back
Returns sent without prior authorization may be refused and may not be eligible for refund.
Opened, used, damaged, altered, partially consumed, or improperly stored products are not eligible for return.
4. Damaged, Missing, or Incorrect Items
Customers must inspect all orders immediately upon delivery.
If your order arrives damaged, missing items, incorrect, spoiled, or otherwise defective, please contact us as soon as possible.
For perishable products, claims must be submitted within 24 hours of delivery.
For non-perishable products, claims must be submitted within 3 days of delivery.
We may request photos, packaging, shipping label images, and other documentation in order to review the claim. Failure to provide requested documentation may result in denial of the claim.
If approved, we may offer one or more of the following resolutions at our discretion:
Replacement
Refund
Partial refund
Store credit
Discount on a future order
5. Change of Mind, Taste Preference, or Mistaken Purchase
Becro Food & Beverage Inc. does not accept returns or issue refunds for:
Change of mind
Taste preference
Customer ordering the wrong product
Customer no longer wanting the product
Customer failing to read product descriptions, ingredients, warnings, or storage instructions
Customer failing to receive or retrieve the package on time
Customer providing an incorrect or incomplete shipping address
Food products are subjective in taste, texture, aroma, and appearance. Personal preference is not considered a product defect.
6. Delivery Issues and Customer Responsibility
Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.
Customers are responsible for monitoring tracking information and ensuring that someone is available to receive perishable or temperature-sensitive items on the delivery date.
Once a package is marked as delivered by the carrier, Becro Food & Beverage Inc. is not responsible for theft, unattended packages, delayed retrieval, improper storage, or failure to locate the package, except where otherwise required by law.
If a package is lost or damaged in transit, we may assist with a carrier claim. Refunds or replacements may depend on the carrier’s investigation and approval.
7. Return Shipping Costs
If a return is approved due to our error, such as an incorrect item or verified product issue, we may provide a prepaid return label or offer another resolution.
For all other approved returns, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error or otherwise required by law.
We are not responsible for returned packages that are lost, delayed, damaged, or shipped without tracking.
8. Refunds
Approved refunds will be issued to the original payment method used at checkout.
Once a refund is approved, please allow 5–10 business days for processing. Additional time may be required by your bank, card issuer, or payment provider.
Refunds may be full or partial depending on the condition of the product, the nature of the issue, shipping costs, discounts, promotions, and other relevant circumstances.
Shipping costs, handling fees, gift packaging, and other service fees may be non-refundable.
9. Non-Returnable Items
The following items are not eligible for return:
Perishable products
Refrigerated or frozen products
Temperature-sensitive products
Opened food or beverage items
Partially used or partially consumed products
Products not in original condition or packaging
Products damaged after delivery
Products stored improperly after delivery
Products returned without prior authorization
Gift cards
Final sale or clearance items, where marked
10. Refused, Undeliverable, or Returned Packages
If a package is refused, undeliverable, unclaimed, or returned to us because of an incorrect address, failed delivery attempt, customer refusal, or customer unavailability, the order may not be eligible for refund.
If a refund is approved in these situations, original shipping charges, return shipping charges, carrier fees, handling fees, and any product loss may be deducted from the refund.
Perishable items that are refused, undeliverable, or returned may be discarded for food safety reasons and may not be eligible for refund.
11. How to Request a Return, Refund, or Replacement
To request assistance, please contact us at:
Please include:
Order number
Name on the order
Delivery date
Description of the issue
Photos, if applicable
Photos of the shipping box and label, if applicable
We will review your request and provide instructions if your return, refund, or replacement request is approved.
Please do not send any items back without written authorization from Becro Food & Beverage Inc.
12. Customer Service
For all customer service inquiries, please contact:
Becro Food & Beverage Inc.
Email: info@becrofood.com
Website: www.becrofood.com