Becro Food and Beverage Inc. is the operator of https://www.becrofood.com. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Return:

We want you to be satisfied with your purchase. If there is any issue with your order, please review the return policies below:

Returns for Perishable Items

Perishable items include any products that require special handling or have limited shelf life.

• If you receive perishable items that are damaged, not fresh, spoiled, or unsatisfactory, you must contact us within 7 days of receipt.

• Please provide photos and a brief explanation of the issue.

• If approved, we will offer a replacement or refund, depending on the situation.

• We do not accept returns for perishable products after 7 days.

Returns for Non-Perishable Items

• You may return non-perishable items within 14 days of receipt for any reason.

• Items must be unopened, unused, and in their original packaging.

• After 14 days have passed, we cannot accept returns for non-perishable items.

Return Shipping Costs

• If a product is defective, damaged, or incorrect due to our error, we will cover the return shipping cost or offer a replacement.

• For all other return reasons (such as preference changes or mistaken purchases), the customer is responsible for return shipping costs. 

• Becro Food and Beverage Inc. will not accept returns due to change of mind, due to the nature of the products. 

Refunds

• Refunds are issued once the returned item is received and inspected within 5-7 business days.

• Approved refunds will be processed to the original payment method.

• Shipping costs (if applicable) are non-refundable, except in cases of our error.

Non-Returnable Items

The following items cannot be returned:

• Opened or partially used non-perishable items

• Perishable items returned after 7 days

• Products not in their original condition or packaging

How to Request a Return

To start a return, please contact us at:
info@becrofood.com

Include:

• Order number

• Photos (if applicable)

• Description of the issue

We will provide return instructions once your request is reviewed.

Customer service
For all customer service enquiries, please email us at info@becrofood.com